Frequently asked questions
How do I customize an order?
To customize an order or create a unique design of your choice, please send an email to firstname.lastname@example.org to begin the design process. Once your design is settled, you can purchase the garment you like on our "Customize" page. Depending on the complexity of the design, we will inform you which option to choose from.
How long does a customized order take?
A customized order depending on the complexity of the design can take about 7 -14 days. Some orders can arrive earlier and if your order is going to take longer, you will be notified beforehand.
Are loom pop's products handmade?
The garments themselves are sourced from multiple suppliers but the design treatments are all done by hand. We either paint, screen print, or embroider all the garments by hand. This is why not all products are identical to one another and may have minor imperfections.
Do you ship internationally?
Unfortunately not, we are only able to ship within the UAE.
Can I get my own art on a jacket?
It usually depends on the type of artwork and whether it will translate properly with the kind of techniques we use, but if it's possible, definetely! This would fall under the customize section on our website. Please feel free to email us at email@example.com for more details.
Can I provide my own denim jacket and would it be cheaper?
Yes, you can choose to supply your own denim jacket if it meets the criteria of the design but keep in mind that you will be responsibe for courier costs with sending the jacket.
Can you design any character concept?
If you would like an original design or a specific concept, you have the option to "customize" an order. Depending on the complexity and whether the concept can be translated onto a garment, this is something that is definitely possible but may require a longer delivery period.
How do I wash my jacket/t-shirt/sweatshirt?
Each item is different and when purchasing, we ask that you read the description for specific instuctions.